Terms of Service
Effective date: 3/10/2026
Carevia Hub is a coordination and information platform. It is not a clinical system, not an emergency service, and does not provide professional advice. By using the platform you agree to use it responsibly, respect privacy, and follow applicable laws.
1. Purpose and scope of the platform
Carevia Hub is a digital platform designed to support community coordination, organisation, and information sharing. It enables authorised users to organise communities, manage membership, share information, coordinate contributions, and maintain records.
The platform may be used to support welfare, care, and community activities, but it functions solely as a coordination and information platform.
2. No professional or emergency services
Carevia Hub is not a substitute for professional services. If you require medical care, mental health support, emergency assistance, or professional advice, contact an appropriate qualified provider or emergency service.
If someone is in immediate danger, call 000.
- medical, clinical, or health care services
- mental health or counselling services
- emergency or crisis response services
- legal, financial, or professional advice
- direct welfare or support services
Any care, assistance, or services referenced on the platform are delivered by independent individuals, organisations, or community members and not by Carevia Hub.
3. User responsibilities
- Use the platform in good faith and for its intended purpose
- Provide accurate and truthful information
- Respect the privacy, dignity, and safety of others
- Comply with applicable laws and community rules
4. Memberships and payments
Some features may require payment or membership. Payments are processed securely by third-party providers. Carevia Hub does not store full payment card details.
5. Data and content
You retain ownership of the information you provide. By using the platform, you grant permission for that information to be stored and processed to operate the service.
You are responsible for ensuring you have the right to share content you submit, including consent where relevant.
6. Service availability
We aim to keep Carevia Hub reliable and available, but we do not guarantee uninterrupted access. Features may change or evolve over time.
7. Limitation of liability
To the extent permitted by law, Carevia Hub is not liable for indirect, incidental, or consequential loss arising from use of the platform.
8. Termination
Access may be suspended or terminated if these terms are breached or if required to protect the community or comply with legal obligations.
9. Changes to these terms
These terms may be updated from time to time. Continued use of the platform indicates acceptance of the updated terms.
10. Contact
Questions about these terms can be sent to support@careviahub.com.