Privacy Policy
Effective date: 3/10/2026
Carevia Hub supports community coordination, referrals, and information sharing. We collect only the information needed to run the platform securely. We don’t sell your data. We don’t provide clinical care or medical advice.
1. Information we collect
- Account details (name, email, role, organisation/community)
- Membership and participation records
- Referral information submitted with consent
- Transaction references and payment identifiers (where applicable)
- Audit and security logs (e.g., sign-ins, access events)
2. How we use information
- Manage user access, permissions, and community membership
- Enable coordination and referrals within communities
- Operate platform features such as notices and resources
- Maintain security, integrity, and governance (audit trails)
Carevia Hub does not provide clinical assessments, medical advice, or direct welfare services.
3. Payments
Payments may be handled by third-party providers such as Stripe. Carevia Hub does not store full credit card numbers or sensitive payment details.
4. Sharing of information
We share information only when needed to operate the platform:
- With authorised community members (based on permissions)
- With service providers where a referral is made and consent exists
- Where required by law
5. Data storage and security
We apply reasonable technical and organisational safeguards to protect personal information from unauthorised access, loss, or misuse.
- Role-based access control
- Secure infrastructure and transport encryption
- Audit logging to support governance
6. Data retention
Information is retained only for as long as necessary for platform operations, compliance, and auditing. Retention periods may vary depending on the type of information and legal requirements.
7. Your rights
- Access your personal information
- Request correction of inaccurate data
- Request deletion where legally appropriate
8. Changes to this policy
This policy may be updated periodically. Continued use of Carevia Hub indicates acceptance of the updated policy.
9. Contact
Privacy enquiries can be sent to support@careviahub.com.